We’re excited to share 6 new Ada Apps that let you integrate with the most valuable tools in your tech stack. Seamlessly connect your third-party systems and build even more personalized flows, without code.
We’re also launching 3 new Blocks that will improve the chat experience for your customers, as well as the building experience for your bot managers.
If you have any questions or are interested in adding these to your dashboard, please reach out to your Account Manager or ACX Consultant!
Free your Sales reps from manual, repetitive tasks! The Zendesk Sell app automatically turns pre-sales conversations into qualified leads and triages high-value opportunities to keep your reps focused on what matters most—selling and building meaningful customer relationships.
File Upload for Zendesk (coming soon)
Capture more information from customers by letting them upload files directly in the chat. No more send-to-email workarounds! Improve the chat experience and speed up resolution by reducing the back-and-forth required between agents and customers.
Use Shopify Order Tracking to provide customers with instant insight into their order status, save your agents time, and drive customer loyalty.
Leveraging Convey’s API and requiring zero technical resources, your customers can easily look up the status of their order using their order number.
Connect your own email account to Ada to seamlessly send emails directly from your bot, enhancing the customer journey with one unified experience.
Gorgias (coming soon)
This no-code integration automates the creation of tickets in Gorgias, so your support team can save time on administrative tasks, reduce call volume, and improve response times.
No more confusion with dates in your capture blocks! Use the Date Picker Block to collect date inputs from your customers instead, giving them a richer chat experience with improved usability.
The Answer Utilities Block gives you 5 more ways to work with variables so you can create more friendly, personalized flows.
Add additional security to your dashboard with the Token Vault Block. Fetched tokens are stored as sensitive variables and no longer visible in the dashboard, mitigating risk.