Answer Utility — Increment a Value

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1. Overview
2. Configure the Increment a Value action
3. More Answer Utilities

Overview

The Increment a Value action is simply a counter. When the block is triggered, the incremented value is increased by 1. The incremented value starts at null (or 0), and can be captured as a variable. This action is useful for tracking the number of times an Answer was surfaced in a conversation.

You can set a threshold value to compare the incremented value against. If the threshold value is reached, then a specific action is performed.

Example: If a chatter sees the Not Understood Answer multiple times in a conversation, it’s likely they’re asking something to which the bot doesn’t yet have an answer. Use the Increment a Value utility to track how often the chatter sees the Not Understood Answer. If a predetermined number of times is met, offer the chatter the opportunity to connect with a live agent.

Configure the Increment a Value action

1. Click the Select Action drop-down menu and select Increment a Value.
2. Click the Select Optional Inputs drop-down and select an optional input field to add, as needed. 
   
   

   Input Value	Use this field to define a starting value to increment. Can be a static integer or a dynamic  integer from a variable. If this input is left empty or omitted, the starting value defaults to 0.
   Threshold	Use this field to define a threshold value at which the chatter is redirected to the Fallback Answer. Incremented values equal to or greater than ( = or > ) the threshold value redirect to the Fallback Answer. Use only integers.

   
   
   
3. [Optional] Click the Save Response as Variables drop-down and select Incremented Value if you wish to save the incremented value as a variable.
4. [Optional] Choose an existing variable or create a new variable to capture the incremented value.
5. Click the Fallback Answer drop-down menu and select an Answer to display if an error occurs during the block’s operation.
   
   Note: If the Threshold input is used, then the Fallback Answer also acts as the Answer the chatter is redirected to once the threshold value is met.
   
   
6. Click Save.

The Increment a Value action is now ready for use.

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