Bot Customization

Article Quick Links:

1. Bot Customization Overview (Video)
2. Accessibility 
3. Access Bot Branding Customization 
4. Advanced Branding Features 

Bot Customization Overview

Accessibility

• Chatters can navigate the entire chat with a keyboard and/or screen reader.
• Depending on your brand color, the chat will automatically adjust to ensure color contrast between elements on the page. Chat content will always have sufficient contrast.

Access Bot Branding Customization 

To customize your bot, head to Settings > Bot Setup > Bot Customization.

📝 Note: The location of the bot customization settings may differ for you, depending on your version of the Ada dashboard. In place of a Bot Customization tab, you'll find the General tab at the top of the Bot Setup view. The remaining three customization categories—Chat Window, Chat Button, and Fallback message—are found under Settings > Integrations > Ada Web Chat (Configure).

There are four categories you can customize: General, Chat window, Chat button, and Fallback Message. 

• General
• Chat window
• Chat button
• Fallback message

For General settings, you can access:

• Bot name - multilingual
• Bot description - multilingual (optional)*
• Predictive suggestions (optional)
• Privacy Policy link (optional)
• Enable sound by default

*Bot description

The bot description is a component that appears at the start of a new chat to help set the context. You can use this instead of adding text to the Greeting Answer. The component consists of the bot avatar, name, and short customizable description (max 80 characters). You can turn the bot description on/off in Bot Customization > General, but the feature will be on by default.

For Chat Window settings, you can access:

• Brand color
• Quick reply button orientation
• Bot avatar
• Agent avatar

For Chat Button settings, you can access:

• Round button option
  • Icon
  • Color
  • Size

For Fallback message settings, you can access:

• Language setting
• Icon
• Message
• Button label, URL (optional)

Icon and Message

Ada provides you with a default error icon and message for the rare technical issues that may arise with chat; however, you can customize the icon and message content as you see fit.

Button Label and URL

By default, there are no action buttons provided for chat errors; however, you can add links to alternate actions or resources if you wish. in the Button label field, simply enter the button text to display, and the URL that the button should open when clicked.

Advanced Branding Features

Custom header color

With advanced branding, you can customize a header color directly in the the dashboard, in Bot Customization > Chat Window. This is independent of the brand color used throughout the rest of the chat.

Chat button with custom text

A custom text button option with customizable color and text (max 18 characters) can be found in Bot Customization > Chat Button. 

Configurable font sizes

You can choose between 3 font sizes:

• Small (14px body font)
• Standard (16px body font)
• Large (17px body font)
  

Chat bubble styles

You can choose between 2 ways of styling the chat in Bot Customization > Chat Window. 

• Rounded corners
• Rectangular corners

Theming (dark mode 🌓)

You can choose from the following settings in Bot Customization > Chat Window.

• Light mode
• Dark mode
• Automatically default to user's device

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For any additional questions, contact your ACX Consultant, Account Manager or email us at: [e-mail]