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Bot Customization Overview
- Chatters can navigate the entire chat with a keyboard and/or screen reader.
- Depending on your brand color, the chat will automatically adjust to ensure color contrast between elements on the page. Chat content will always have sufficient contrast.
Access Bot Branding Customization
To customize your bot, head to Settings > Bot Setup > Bot Customization.
There are three categories you can customize: General, Chat window, and Chat button.
In the General tab, you can access:
- Bot name - multilingual
- Bot description - multilingual (optional)*
- Predictive suggestions (optional)
- Sound on/off by default
The bot description is a component that appears at the start of a new chat to help set the context. You can use this instead of adding text to the Greeting Answer. The component consists of the bot avatar, name, and short customizable description (max 80 characters). You can turn the bot description on/off in Bot Customization > General, but the feature will be on by default.
From the Chat Window tab, you can access:
- Brand color
- Quick reply button orientation
- Bot avatar
- Agent avatar
From the Chat Button tab, you can access:
- Round button option
Advanced Branding Features
Custom header color
With advanced branding, you can customize a header color directly in the the dashboard, in Bot Customization > Chat Window. This is independent of the brand color used throughout the rest of the chat.
Chat button with custom text
A custom text button option with customizable color and text (max 18 characters) can be found in Bot Customization > Chat Button.
Configurable font sizes
You can choose between 3 font sizes:
- Small (14px body font)
- Standard (16px body font)
- Large (17px body font)
Chat bubble styles
You can choose between 2 ways of styling the chat in Bot Customization > Chat Window.
- Rounded corners
- Rectangular corners
Theming (dark mode 🌓)
You can choose from the following settings in Bot Customization > Chat Window.
- Light mode
- Dark mode
- Automatically default to user's device
For any additional questions, contact your ACX Consultant, Account Manager or email us at: firstname.lastname@example.org