Updating Agent's Display Name in Zendesk for Ada Bot Integration

When using the Ada bot integration with Zendesk Chat and Zendesk Messaging, it's important to ensure that the agent's display name is correctly reflected in the bot's interactions. This article provides step-by-step instructions on how to update the agent's display name in Zendesk to ensure it is accurately displayed when they are connected with chatters.

To update the agent's display name in Zendesk, please follow the steps below:

Step 1: Access the Zendesk Chat Dashboard

1. Open a web browser and navigate to your Zendesk Chat dashboard.
2. The URL for the Chat dashboard typically follows this format: https://<your zd domain>.zendesk.com/chat/agent#home

Step 2: Access Personal Settings

1. Once you are on the Chat dashboard, look for the "Settings" option in the left pane and click on it.
2. From the expanded menu, select "Personal" to access your personal settings.

Step 3: Update Display Name

1. Within the Personal settings, locate the "Display Name" field.
2. Update the display name to the desired value that you want to be shown to chatters.
3. After making the necessary changes, click on the "Save changes" button to save your updated display name.