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Ada chatbots can remember a chatter from one conversation to the next. Bots store a record of the chatter, their associated data, and their chat history. We call this Chatter Persistence.
But what if you don't want your bot to always remember the chatters it speaks with? No problem! You can adjust Chatter Persistence to control when your bot should forget a chatter.
Configure Chatter Persistence
Here’s how to access the Chatter Persistence settings for your bot:
- On the Ada dashboard, go to Settings > Integrations.
- Under Channels Integrations, go to Ada Web Chat, then click Configure.
- Select Functionality.
- From the dropdown menu, select your preferred Chatter Persistence setting. See the Chatter Persistence Settings section for a description of the various settings.
Chatter Persistence Settings
There are four Chatter Persistence settings to select from. Each is outlined below.
The bot never forgets the chat history and saved variables, regardless of how the chatter ends the conversation.
Note: If the chatter clears their browser history, the chat history is cleared as well.
|Forget After Tab Close||The bot forgets the chat history and saved variables if the chatter closes the chat tab or window; however, the bot maintains the chat history and saved variables if the chatter refreshes the page or links to a new page.|
|Forget After Refresh||
The bot forgets the chat history and saved variables if the chatter leaves the webpage, or refreshes or closes their browser tab.
The bot forgets the chat history and saved variables after a predetermined time period that you define. This can be any number of minutes, hours, days, or weeks.
For additional questions, contact your Ada team—or email us at firstname.lastname@example.org.