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Suggestions proactively offer links to Answers as chatters start typing their question. Ada’s machine learning helps surface suggested paths before the chatter has finished their inquiry, improving their experience by getting them to the Answer they’re looking for more quickly.
Suggestions are dynamic and begin updating automatically once a chatter has typed a few words. As the chatter continues to type, the suggestions change.
If at any time, a chatter wants to hide Suggestions, they can minimize them by clicking the down arrow next to Suggestions. They’ll still see that Suggestions are available to them, and still update depending on their questions. If the chatter decides they want to unhide the suggestions, they can do so by clicking the up arrow next to Suggestions.
Note: On mobile devices, Suggestions appear in a carousel format.
In Settings → Bot Setup → General, the number of Suggestions to display can be set using a slider (setting the slider to 0 turns Suggestions off).
In Answer Settings, the Include in Clarifications and Suggestions toggle determines if the Answer will appear as a Suggestion or Clarification. When toggled off, the Answer will never be surfaced as a Suggestion or Clarification. Consider toggling off the feature for Answers that are part of a multi-step Decision Tree or content that you don't want to have easily accessible.
The Answer Button Label serves as the link title for both Suggestions and Clarifications, so ensure that it will make sense in both scenarios.
Note: By default, Include in Clarifications and Suggestions will be toggled on for new Answers and Answers that currently have Clarifications toggled on.
For any additional questions or to confirm whether this feature is apart of your pricing plan, please contact your ACX Consultant, Account Manager or email us at: firstname.lastname@example.org