The Redirect block transfers a chatter automatically from one Answer to another without requiring the chatter's input. Use this feature to provide your customers with a guided experience when navigating the bot.
Though by no means a hard and fast rule, in most cases you'll find a Redirect block within a Conditional block. This is because you typically only want to transfer chatters to a different Answer under specific circumstances.
|📽 Example: Let's say your customers regularly ask your bot for help solving account login issues, such as resetting a forgotten username or password, or unlocking their account after too many failed login attempts. Using Text blocks with simple instructions, your bot can explain how to reset credentials. But for a locked account, the chatter needs help from your live support team. This is where the Redirect block comes in.
Use the Redirect Block
- On the Ada dashboard, go to Build > Answers and open the Answer where you want to use a Redirect block.
- Open the block drawer, then drag and drop the Redirect block into your Answer's build space. Position the block where you want the redirect to occur within your Answer.
- Click the Redirect to Answer drop-down menu, then choose the Answer the Redirect block transfers chatters to.
📝 Note: You can't redirect to the same Answer twice in a row. This is to prevent your chatters from getting trapped in an infinite loop.
- Click Save.