The Answer Flow Management system organizes Answer Flows in the Answers View on the Ada dashboard. Answers connected together by quick replies automatically organize into parent-child groupings in the Answers list. You can drill down through this list to see the Answer Flow structure.
What is an Answer Flow?
In its simplest form, an Answer Flow is made up of Answers connected together by quick replies. The Answer containing the quick reply is the parent, and the Answer to which the quick reply leads is the child. Of course, an Answer Flow is not limited to two Answers. It is possible to have many layers of Answers in a single Answer Flow.
If an Answer is part of an Answer Flow, this will be indicated on the Answer card in the Answers list by mirrored chevrons:
- To view the Answer Flow, click the chevrons in the top right corner of the Answer card. This opens the Nesting View. The Nesting View shows the parent child relationships connecting the Answers in the Answer Flow.
- An arrow icon next to an answer's title in the nesting view indicates that the answer links to child answers below it. The number in brackets to the right of the title indicates how many child answers are linked. Click the arrow beside an answer within an Answer Flow to reveal the layer of child Answers below it.
- Click any nested answer to open it in the Answer Editor.
Answer Title Drop-down
If an Answer has a parent, you can view the parent from the Answer title bar.
Click the drop-down menu arrow to the right of the answer title to reveal the parent answer. You can then click the parent Answer to open the Answer in the editor.
Create Answers from Quick Replies
As you create new answers, it’s natural to conceptualize follow up answers on the go to connect as quick replies.
To create an answer directly from the quick reply selector, click the New Answer icon to the right of the search bar.
For any additional questions, please contact your ACX Consultant, Account Manager, or email us at email@example.com.