Test Bot

Quick Links

• Overview
• Test Bot Button
• Test Answer Button
• Test Bot Settings
• Test Bot Functionality

Overview

Your Ada Test Bot is your secret weapon in ensuring your answer flows are crisp, clean, and accurate, as it allows you to test your answers before making them available to your customers.

There are two ways to access the Test Bot. The first is via the Test Bot button in the lower left side panel of your Ada dashboard, and the second is the Test Answer button within an Answer. 

Test Bot Button

The Test Bot button is always available in the lower left side panel of your Ada dashboard. Clicking it will launch the Test Bot, allowing you the ability to interact with the bot as your chatters do, replicating their experience and testing out your flows. 

Test Answer Button

The Test Answer button within an Answer is a great option when you are creating child Answers, as it allows you to test that specific Answer within your Test Bot, without having to navigate through complicated Answer flows to access it. Once an Answer has been saved, you will have the option to click the Test Answer button at the bottom of your Answer editor to launch your Test Bot and automatically load the Answer you were just interacting with. 

Test Bot Settings

Click the three dots in the upper left corner to access the Test Bot’s settings. Modifying any of these settings will apply to this Test Bot only, and will not impact the Test Bots of other Bot Managers within your organization. 

• Include all hidden answers in testing
  Toggle this setting on to test Answers that are hidden from active chatters.
• Turn on/off sound
  Toggle this setting on to receive audible alerts for new messages.
• Change language
  Click here to change the bot's language.
• Email transcript
  Click here to input an email address to which to send a transcript of the chat conversation.

Click the chat window above to close the Test Bot's settings. 

Test Bot Functionality

To interact with the bot as your chatters do, type your question in the field that says Message..., and press enter to see how the bot's Answers render in the chat window.

Clicking the refresh button will reset your Test Bot in alignment with your chatter persistence settings. More on that is available here: Chatter Persistence

To share the Test Bot experience with colleagues, simply copy the URL address at the top of the Test Bot.

When you are done testing and ready to return to your dashboard, simply click anywhere outside the Test Bot to exit.

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Have any questions? Contact your Ada team—or email us at [e-mail].