Customizing the chat window will ensure the chat experience feels personalized and polished.
You’ll need the latest version of the Embed Script to brand your chat window.
1. Navigate to Chat Window settings
To customize your chat window, go to Settings>Integrations and next to Ada Web Chat and click Configure. Pick Chat Window on the left side of the new window. Here you’ll see all the branding options related to your chat button.
2. Implement color and Quick Reply format
Start with choosing a primary color by inserting your hex code. Select how your Quick Reply buttons will be displayed—either stacked or in a carousel format.
3. Select live agent and bot avatars
With the Ada Glass integration, you have the option to select a live agent avatar and a bot avatar.
To represent a live agent, choose to keep the default avatar, or upload a custom SVG. For your bot, choose a letter, or upload a custom SVG.
4. Add privacy documentation
If you toggle privacy on, a link to privacy documentation will be displayed in the chat window. If you choose to activate this feature, add in your own link to privacy documentation.
Click Save to implement your changes.
Have any questions? Contact your Ada team—or email us at firstname.lastname@example.org.