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The Advanced Search feature helps you to efficiently search for Answers in your bot. To use Advanced Search, type in your search syntax in the Answer Search bar.
With Ada's simple search syntax, you can quickly find phrases, blocks, or Answers with unique settings. Here are four advanced search options you can use in the Answer search field:
Search by Phrase
With the use of quotation marks, locate a particular phrase or sentence unique to single or multiple Answers. For example, type in “We’ll be in touch shortly” to locate all Answers with this phrase.
Search by Block
To search for Answers with a specific block, use the syntax <block:name>. Name refers to the name of the block featured in the Block Bar. For example, to search for all Answers with an Email Handoff, type <block:email> into the Answer Search bar.
Search by Answer Setting
To search for Answers by setting, use the syntax <settings:name:state> . In this syntax, name represents the setting of an Answer. For example, the name can represent whether an Answer is:
- locked or reserved, unlocked
- live, on, off
- Used in clarification
State indicates whether this setting is:
For instance, to locate all Answers where thumbs up or thumbs down reviews have been disabled for chatters, use the syntax: <setting:reviewable:off>
Search by Variable
- To search for any variable either captured or created in Answers, use the syntax <variable:name>. Results will start appearing even if there is a partial match with any of variable names.
For any additional questions, contact your ACX Consultant, Account Manager, or email us at firstname.lastname@example.org.