Article Quick Links:
- Search types and syntax
The Advanced Search feature helps you to efficiently search for Answers in your bot. To use Advanced Search, type in your search syntax in the Answer Search bar.
Search types and syntax
You can search for Answers by filtering for specific Answer elements. In the Answer list search field, create a search string that specifies the Answer element to search for, followed by the name of that element. If you're searching by Answer setting, you'll also specify the state of that setting.
The following table lists the available search types, as well as the syntax for your search string.
|Answer block||<block:block name>|
|Channel block||<unsupported:channel name>|
Search by Answer block
To search for Answers containing a specific block, use the syntax <block:name>. Name refers to the name of the block.
|Example: <block:email>, <block:capture>|
The following table lists each searchable block, followed by the available search terms:
|Helpdesk Handoff||helpdesk handoff
|List Option||list selection|
live person handoff
|Nuance Live Chat||nuance live agent|
|Quick Reply Block||quick replies
|Salesforce Live Chat||salesforce live agent|
|Set Variable||set variable
|Sign In||signin | request sign in|
request sign out
|Web Window||web window|
|Zendesk Chat||zendesk live handoff
zendesk in-chat handoff
|Zendesk Handoff||zendesk handover
|Zendesk Live Agent||zendesk live agent|
Search by Answer setting
To search for Answers by setting, use the syntax <settings:name:state> . In this syntax, name represents the specific Answer setting, and state represents whether the setting is active or not.
Example: <settings:live:true>, <settings:reviewable:on>
The following is a list of valid terms for specifying the setting name and state in your search string:
Search by variable
To search your Answers containing specific variables, use the syntax <variable:name>.
Example: <variable:first_name>, <variable:email>
Search by Event
If you've created Events, you can search for the Answers that are tracking them. Use the syntax <event:event_name>.
Example: <event:chatter_button_clicks>, <event:my_business_event>
|📝 Note: For Event names made up of more than one word, you must use an underscore instead of a space to separate each Event name word in your search string.|
Search by Channel block
To search for blocks associated with Ada's Channels feature, use the syntax <unsupported:name>.
Example: <unsupported:whatsapp>, <unsupported:messenger>
|📝 Note: Blocks associated with Channels aren't searchable using the block search string.|
Have any questions? Contact your Ada team—or email us at email@example.com.