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Resolutions

Templates

  • Updating Agent's Display Name in Zendesk for Ada Bot Integration
  • Downloading Error Logs from the Bot error-dashboard using Postman
  • Rehydrate Datadog Logs
  • Zendesk Chat Presence Messages in Ada's Conversations View
  • Troubleshooting Dashboard-Related Issues with crashes, hangs, and other similar failures
  • Troubleshooting CSAT Score not Passing to Zendesk Chat
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